1 – All orders accepted by Somwe Healthcare Cc are subject to the following General Terms and Conditions of Sale.
Customers’ terms of purchase differing therefrom will be valid only insofar as expressly and particularly confirmed by us in writing.
2 – Prices are to be understood Net, exclusive of VAT
Prices do not include delivery.
3 – Delivery of imported goods, subject to stock availability,
Estimated at between 8-14 weeks for Sea freight, 4 to 6 weeks for Air Parcel Post, 3-4 weeks Consolidated Airfreight. (Priority Airfreight, charges are additional).
4 – Large consignments and equipment are free delivered to ground floor level only.
Extra charges for additional requirements are applicable. Installation and commissioning costs will be for your account. Quotations are available on request.
5 – Unless other terms have been agreed upon in writing, accounts to approved account holders are strictly 30 (thirty) days from date of statement.
(a) Trade discounts reflected on the invoice will be forfeited if invoices are not paid within 30 (thirty) days from date of statement.
*Bank transfers are credited to our bank account on or before the last banking day of the month.
(c) Late payments do not qualify for discounts and overdue accounts will attract interest at the rate of 1.5% per month.
(d) Orders placed on an overdue account cannot be executed until all due amounts are settled, and we reserve the right to withdraw credit facilities should the account be persistently overdue.
(e) Part-deliveries, if accepted by the Purchaser, are due for payment within 30 (thirty) days from date of statement.
6 – For C.O.D. Clients, Specials or Imported Items: 50% (fifty per cent)) of the total price is to be paid on placement of order, and the balance before delivery/collection.
All Bank Charges outside South Africa are for the account of the Applicant.
07 – All goods remain our property until the purchase price and all other costs, charges and expenses have been paid in full to Somwe Healthcare Cc.
08 – Cancellation of order:
Cancellation requests on special orders, local or imported will not be accepted. All other confirmed and accepted orders cannot be cancelled except with our written consent.
09 – Quotations are valid for 30 (Thirty) days unless otherwise stated in writing, but are always subject to fluctuations in the exchange rate and suppliers’ Price Lists.
10 – Quoted prices do not include VAT unless otherwise stated in writing.
11 – Items quoted ex stock are STPS (subject to prior sale).
12 – Exchange Rate:
Please note the selling prices for imported items are based on the Exchange Rate reflected in our quotations. Any variations between the above rate and actual paid rate will be for your account (Debit or Credit). Forward Cover can be purchased on request to obtain a firm Rand price.
13 – Whilst the Seller undertakes to deliver the goods as soon as reasonably possible, the seller shall not be liable for any loss or damage whatsoever which the purchaser may suffer arising from the late delivery or non-delivery of the goods for any reason.
14 – If part-deliveries are not acceptable by the Purchaser, this condition must be stated in the order.
15 – Goods returned will not be accepted for credit unless prior approval has been obtained in writing, in which event a handling fee of 20% will be levied.
Del. Note / Inv. Nos. must be quoted.
16 – WARRANTY:
The highest possible standards are maintained for our goods and services, and products are guaranteed on behalf of our overseas principals for a period of up to 12 (twelve) months from invoice date, unless otherwise stated in writing, subject to the conditions mentioned below, against defects in material & workmanship. This warranty is subject to the fulfillment of the following conditions:-
(a) All claims must be presented in writing no later than 7 (seven) days from receipt of goods.
(b) Faulty goods and goods which can be shown to have been defective prior to delivery, through inadequate material or bad workmanship, will be repaired or replaced at our option and expense. Adequate time must be allowed for us to effect alterations or replacements.
(c) Our liability for faulty goods does not extend to deterioration caused by wear and tear, nor to damage due to faulty or careless handling, excessive strain, unsuitable service conditions, improper use or any other conditions whatsoever, which are beyond our control.
(d) The Warranty becomes null and void if alterations or repairs are carried out by the purchaser or by third parties without our prior written consent.
(e) Our liability is confined to our goods or parts and does not cover damages caused to plant machinery or other equipment or for any consequential loss or damage whatsoever.
17 – Where applicable, Warranty Cards and Instruction Manuals are supplied with goods delivered.
18 – Somwe Healthcare Cc will not accept any claims for shortages or breakages where Purchaser has accepted in writing the receipt of goods without checking.
Company registration number
CK 2006/ 117434 /23
P.O. BOX 544, BRUMA 2026
19 – CREDIT & RETURN POLICY
CANCELLED ORDERS OR GOODS ORDERED IN ERROR WI13.14 2017-10-04
7 days exchange or full refund
A full refund or exchange will be done within 7 days of the invoice date.
Returns must be in original condition and packing and must be accompanied by the invoice.
After 7 days and before 2 months of invoice
A 15% Handling Fee will be levied
No returns will be accepted after 2 months from the date of invoice.
NOTE: No refunds or exchanges on end of range items, on special import orders or on showroom/loan items purchased
GOODS UNDER WARRANTY
|The Group is responsible on behalf of the Manufacturer(s) for the warranty of all goods sold.
Within 1 Year (12 Months) of the date of invoice, we will repair at our premises.
• Items with a Serial number(Capital Equipment)
• Items with a unit cost of over R1500
Faulty items must be returned to our CPT or JHB Office for repairs (On customer’s courier expense). Products which result in a manufacturing fault will, therefore, be redelivered to the client for free.
Used consumables such as Probes, Cuffs, Electrodes, Cables, etc. do not form part of the hardware being repaired and will thus not be replaced during repair.
The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances
• Damage caused by lightning or power surges
• Damage caused by misuse or abuse to the goods
• Goods used for a purpose other than the purpose for which they were manufactured Goods used contrary to their instruction manuals
• Accidental damage
Our Technical Department can be contacted to quote on “Out of Warranty” Services and Repairs. Once we have accepted a return and approved a refund will be processed by
• Credit note
• Electronic transfer directly into your account (7-10 days)
If your item is defective or was damaged in shipping, please immediately call or email us at: