GENERAL TERMS AND CONDITIONS OF SALE

1 – All orders accepted by Somwe Healthcare Cc are subject to the following General Terms and Conditions of Sale.

Customers’ terms of purchase differing therefrom will be valid only insofar as expressly and particularly confirmed by us in writing.


2 – Prices are to be understood Net, exclusive of VAT

Prices do not include delivery.


3 – Delivery of imported goods, subject to stock availability,

Estimated at between 8-14 weeks for Sea freight, 4 to 6 weeks for Air Parcel Post, 3-4 weeks Consolidated Airfreight. (Priority Airfreight, charges are additional).


4 – Large consignments and equipment are free delivered to ground floor level only.

Extra charges for additional requirements are applicable. Installation and commissioning costs will be for your account. Quotations are available on request.


5 – Unless other terms have been agreed upon in writing, accounts to approved account holders are strictly 30 (thirty) days from date of statement.

(a) Trade discounts reflected on the invoice will be forfeited if invoices are not paid within 30 (thirty) days from date of statement.

 

 

*Bank transfers are credited to our bank account on or before the last banking day of the month.

 

(c) Late payments do not qualify for discounts and overdue accounts will attract interest at the rate of 1.5% per month.

(d) Orders placed on an overdue account cannot be executed until all due amounts are settled, and we reserve the right to withdraw credit facilities should the account be persistently overdue.

(e) Part-deliveries, if accepted by the Purchaser, are due for payment within 30 (thirty) days from date of statement.


6 – For C.O.D. Clients, Specials or Imported Items: 50% (fifty per cent)) of the total price is to be paid on placement of order, and the balance before delivery/collection.

All Bank Charges outside South Africa are for the account of the Applicant.


07 – All goods remain our property until the purchase price and all other costs, charges and expenses have been paid in full to Somwe Healthcare Cc.


08 – Cancellation of order:

Cancellation requests on special orders, local or imported will not be accepted. All other confirmed and accepted orders cannot be cancelled except with our written consent.


09 – Quotations are valid for 30 (Thirty) days unless otherwise stated in writing, but are always subject to fluctuations in the exchange rate and suppliers’ Price Lists.


10 – Quoted prices do not include VAT unless otherwise stated in writing.


11 – Items quoted ex stock are STPS (subject to prior sale).


12 – Exchange Rate:

Please note the selling prices for imported items are based on the Exchange Rate reflected in our quotations. Any variations between the above rate and actual paid rate will be for your account (Debit or Credit). Forward Cover can be purchased on request to obtain a firm Rand price.


13 – Whilst the Seller undertakes to deliver the goods as soon as reasonably possible, the seller shall not be liable for any loss or damage whatsoever which the purchaser may suffer arising from the late delivery or non-delivery of the goods for any reason.


14 – If part-deliveries are not acceptable by the Purchaser, this condition must be stated in the order.


15 – Goods returned will not be accepted for credit unless prior approval has been obtained in writing, in which event a handling fee of 20% will be levied.

Del. Note / Inv. Nos. must be quoted.


16 – WARRANTY:

The highest possible standards are maintained for our goods and services, and products are guaranteed on behalf of our overseas principals for a period of up to 12 (twelve) months from invoice date, unless otherwise stated in writing, subject to the conditions mentioned below, against defects in material & workmanship. This warranty is subject to the fulfillment of the following conditions:-

(a) All claims must be presented in writing no later than 7 (seven) days from receipt of goods.

(b) Faulty goods and goods which can be shown to have been defective prior to delivery, through inadequate material or bad workmanship, will be repaired or replaced at our option and expense. Adequate time must be allowed for us to effect alterations or replacements.

(c) Our liability for faulty goods does not extend to deterioration caused by wear and tear, nor to damage due to faulty or careless handling, excessive strain, unsuitable service conditions, improper use or any other conditions whatsoever, which are beyond our control.

(d) The Warranty becomes null and void if alterations or repairs are carried out by the purchaser or by third parties without our prior written consent.

(e) Our liability is confined to our goods or parts and does not cover damages caused to plant machinery or other equipment or for any consequential loss or damage whatsoever.


17 – Where applicable, Warranty Cards and Instruction Manuals are supplied with goods delivered.


18 – Somwe Healthcare Cc will not accept any claims for shortages or breakages where Purchaser has accepted in writing the receipt of goods without checking.

Company registration number
CK  2006/ 117434 /23

Postal Code
P.O. BOX 544, BRUMA 2026


19 – RETURNS POLICY

General Policy

At Afrimedics, our main goal is to make certain that you receive the suitable product. However, for any reason you may select a product that does not meet your needs. In order avoid needless returns, please consult with an Afrimedics Medical Supply

If you are not 100% happy with your purchase, we will gladly accept your return and refund you within the 14 day Returns Policy period.

Most items may be returned within 14 days of receipt for a full refund as long as they meet the following conditions:

  1. The item must be returned in the original packaging and unused at the client’s expense.
  2. A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item
  3. 3. Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. Return shipping charges are the responsibility of the customer.
  4. The item must be received by us in the original packaging, in new condition, and with no damage such as cracks, marks, missing parts, or dirty – such as tires, arm rests etc.
    5.  In store purchases: All items must be returned within 10 days from the date of purchase (unused). Receipt must be presented in order to return for refund or exchange.
    6. To receive a refund, replacement, or store credit, the item must be returned to Afrimedics within 14 days.

 

Full Refund will not be accepted:
1. On Any open box item.
2. Returned more than 30 days after delivery

  1. Returned without notification

 

Return Shipment:
Please note that return freight is the customer’s responsibility unless Afrimedics made an error. Carefully follow all return-shipping instructions that are included with your Return Authorization number. In case an item is returned to the wrong address, Afrimedics reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location.

To protect the returned items, we extremely recommend insuring the items against shipping loss or damage.

Cancelled Orders:
Orders canceled after the item has shipped are subject to all standard return policies. Client must accept delivery, and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 15% restocking fee may apply.

Credits:
Once your return is received, Afrimedics will issue a credit note. Please allow up to 10 Business days to process credit.

 

TERMS & POLICIES:
For all prices and products: We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Afrimedics is not responsible for manufacturer price changes, which may occur at any time without notice.

 

 

If your item is defective or was damaged in shipping, please immediately call or email us at:
011 026 0523 /4 or info@afrimedics.co.za   We will arrange for the item to be repaired or replaced, or refunded.

Return Address

  • For Courier: Returns at  158 9th Avenue, Highlands North Johannesburg, 2192
  • PLEASE DO NOT USE POSTNET TO SEND RETURNS